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Privacy Policy

Effective Date: January 1, 2025
Last Updated: January 1, 2025

1. Introduction

Total Fit Solution ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, visit our website, or engage with our fitness programs.

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

Contact Information: Name, email address, phone number, mailing address
Health Information: Medical history, fitness goals, dietary restrictions, injury history
Payment Information: Credit card details, billing address (processed securely by third-party providers)
Program Data: Workout progress, measurements, attendance records
Communication Records: Emails, messages, consultation notes

2.2 Automatically Collected Information

Website usage data and analytics
IP addresses and device information
Cookies and similar tracking technologies
Browser type and operating system

3. Legal Basis for Processing (GDPR)

Under GDPR, we process your personal data based on the following legal bases:

Consent: When you explicitly agree to data processing
Contract: To provide fitness services you've purchased
Legitimate Interest: For business operations and service improvement
Legal Obligation: To comply with applicable laws and regulations

4. How We Use Your Information

We use your information to:

Provide personalized fitness training and nutrition coaching
Develop customized workout and meal plans
Track your progress and adjust programs accordingly
Communicate about appointments, classes, and services
Process payments and manage your account
Send promotional materials (with your consent)
Improve our services and website functionality
Comply with legal obligations and protect our rights

5. Information Sharing and Disclosure

We do not sell your personal information. We may share information in the following circumstances:

5.1 Service Providers

Payment processors for transaction handling
Email service providers for communications
Website hosting and analytics services
Appointment scheduling software

5.2 Legal Requirements

When required by law or legal process
To protect the rights, property, or safety of our business or others
In connection with a business transfer or merger

5.3 With Your Consent

Testimonials and success stories (with explicit permission)
Referrals to other healthcare providers (when requested)

6. Data Retention

We retain your personal information for as long as necessary to:

Provide ongoing services to you
Comply with legal obligations (typically 7 years for financial records)
Resolve disputes and enforce agreements
Meet regulatory requirements for health information

After the retention period, we securely delete or anonymize your personal data.

7. Your Rights Under GDPR

If you are an EU resident, you have the following rights:

Right of Access: Request copies of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Data Security

We implement appropriate security measures to protect your information:

Encryption of data in transit and at rest
Secure payment processing through PCI-compliant providers
Regular security audits and updates
Limited access to personal data on a need-to-know basis
Staff training on data protection and confidentiality
Secure storage of physical records

9. International Data Transfers

If we transfer your data outside the EU, we ensure adequate protection through:

Adequacy decisions by the European Commission
Standard Contractual Clauses (SCCs)
Binding Corporate Rules
Certification schemes

10. Cookies and Tracking

We use cookies and similar technologies for:

Essential website functionality
Analytics and performance monitoring
Personalized content and recommendations
Marketing and advertising (with consent)

See our Cookie Policy for detailed information.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to children under 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 16, we will take steps to delete it promptly.

13. Marketing Communications

We may send you marketing communications if:

You have given explicit consent
You are an existing client and we have legitimate interest

You can unsubscribe at any time using the link in our emails or by contacting us directly.

14. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

Notify the relevant supervisory authority within 72 hours
Inform affected individuals without undue delay
Take immediate steps to contain and remedy the breach

15. Privacy Policy Updates

We may update this Privacy Policy periodically. When we make significant changes, we will:

Post the updated policy on our website
Notify you via email if the changes are material
Update the "Last Modified" date

Continued use of our services after changes constitute acceptance of the updated policy.

16. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Email: [email protected]
Phone: +1-555-FIT-SOLUTION
Address: [Your Business Address]
Data Protection Officer: [email protected]

17. Supervisory Authority

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with your local data protection supervisory authority.